- what kinds of information we collect
- how that information is used, stored, protected, disclosed and transferred
- your rights regarding the usage, storage and removal of those data
You have choices available to you regarding how your PII is used, stored or deleted. If you don’t agree with our practices regarding your data, please take note of the following conditions and the options they present to you.
Information we collect
Additional data is Personally Identifiable Information. This applies when you fill out a form or otherwise engage Houston Dental Oasis to provide a personal service to you. Information we collect may include, but is not necessarily limited to, the following:
- Contact Information
The owners of a website may use first-party cookies, which track your interaction with their site. Other service providers may use what are called third-party cookies. These may be linked to your web activity for the purposes of advertising, providing interactive content and net-based analytics. The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits other websites. We use first-party and third-party cookies to track and target the interests of our website visitors so that we can provide you with a good user experience and to deliver you relevant content and service information.
When Do We Collect Information?
Personal information about you is collected only when you complete a form and only with your consent.
How do we use your personal information?
We collect information from you, or about you, to allow us to do the following:
- To keep your account secure
- To better respond to your service requests
- To follow up with you after correspondence
- Provide you with an online experience tailored to your needs and interests
- Provide you with customized information about our services
- Compile data about site traffic and site interactions to improve your experience on our website
- We may also use trusted third-party services that track this information on our behalf
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future
- We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
How The Information is Shared?
Our website may contains links to third-party websites such as Facebook, Instagram, Twitter and YouTube. These third-party websites may collect and transmit information about you and your use of their services, including information that can be used to identify you personally.
We are not responsible for the collection practices of these third-party websites. Your decision to use their services is entirely voluntary. You should ensure that you are comfortable with how these third-party websites use and share your information by reviewing their privacy policies and/or modifying your privacy settings directly on those third-party websites before electing to use their services.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website(s), conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We do not include or offer third-party products or services on our website(s).
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
How To Update Your Information
By submitting information to us and by using our website, you give your consent that all information that you submit may be processed by Houston Dental Oasis. If you do not agree with the data practices described in this policy you should not use our website or you should follow the below information on how to manage your privacy.
If you wish to withdraw consent and have your data deleted, please contact us and we will follow our processes to remove your data. Please note, you may not be able to access some services if consent is withdrawn.
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by accessing the Settings or Preferences control panel of your web browser.
Most internet browsers are initially set-up to automatically accept cookies. You can change the privacy settings to block cookies or alert you when cookies are being sent to your device. The help function on most browsers contains instructions on how to set your browsers in order to manage cookies.
Other Information About Legal Compliance
In all cases we endeavor to uphold the highest standards of ethical business practices and will work in good faith to protect your legitimate right to privacy.
In accordance with CAN-SPAM legislation in the United States, we agree to:
- Identify advertising messages as such in a reasonable way
- Include the physical address of our business or site headquarters
- Honor opt out/unsubscribe requests quickly
- Not use false or misleading subject headers or email addresses
Age Restrictions – Children Online Privacy Protection Act
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission and the United States Consumer Protection Agency enforce the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
People under 18 (or the legal age in your jurisdiction) are not permitted to use Houston Dental Oasis on their own. Houston Dental Oasis does not knowingly collect any personal information from children under the age of 13 and children under 13 are not permitted to register for an account or use our services. If you believe that a child has provided us with personal information, please contact us. If we become aware that a child under age 13 has provided us with personally identifiable information, we will delete it immediately. We do not specifically market to children under the age of 13 years old.
How To Contact Us
You can contact us during the following times:
Mon: 10am – 7pm
Tue / Wed: 9am – 6pm
Thu: 8am – 4pm
Fri: 9am – 5pm
Saturday: 9am – 1pm by appointment
Telephone: (713) 331-3177
The Policy describes how Houston Dental Oasis may use and disclose your protected health to carry out treatment, payment, or health care operations. Other uses and disclosures of your information will be made only with your written authorization (unless otherwise permitted or required by law). The Policy also describes your rights to access and control your protected health information and informs you of your rights to make a complaint to either the office or to the Secretary of Health and Human Services if you believe we have violated your rights.
We are required to abide by the terms of the Policy. We may change the terms of the policy at any time. The new notice will be effective for all protected health information that we maintain at the time of the change. We can provide you with any revised Policy upon request. You may contact our office by one of two ways: calling our Manager and requesting that a revised copy be sent to you in the mail, or asking for one at your next appointment.
Notice of Privacy Practices
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. If you have any questions about this Notice, please contact our Manager.
We are required by law to maintain the privacy of our patients’ health information and to provide you with this Notice of our legal duties and privacy practices with respect to protected health information. Protected health information consists of information about you – including demographic information – that may identify you and that relates to your past, present, or future physical or mental health or condition and related health care services.
Uses and Disclosures of Protected Health Information
Uses and Disclosures of Protected Health Information for Treatment, Payment, or Operations
Your protected health information may be used by your doctor for treatment, payment, and health care operations as described here without authorization from you. It may be used and disclosed by your doctor, the office staff, and others outside our office who are involved in your care and treatment for the purpose of providing health care services to you and to pay your health care bills, which are used to support the operation of the doctor’s practice.
The following are examples of ways in which your protected healthcare information may be used by your doctor and the office staff without your specific authorization. Please note that these examples are not meant to be exhaustive, only to describe the types of uses and disclosures that can possibly be made by our office.
Treatment – Your protected healthcare information may be used and disclosed to provide, coordinate, or manage your health care and any related services, including services rendered from another doctor, consultation with another doctor, or the management of your health care with a third party.
Payment – Your information may be used, as needed, to obtain or provide payment for your medical services. This includes disclosures to other entities, such as in the case that your health insurance plan may undertake certain activities (for example, making a determination of eligibility or coverage for benefits, reviewing services provided, and undertaking utilization review activities) before it approves or pays for services recommended to you.
Operations – Your protected health information may be disclosed or used, as needed, to support the business activities of your doctor’s practice. These activities include – but are not limited to – quality assessment and improvement activities; reviewing the competence or qualifications of professionals; business planning and development; and conducting or arranging for other business activities.
In conducting business activities, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your treating provider. We may also call you by name in the waiting room and use or disclose your protected health information, as needed, to contact you to remind you of your appointment.
Whenever your protected health information is used or disclosed in an arrangement between our office and a business associate, we will have a written contract that contains terms that will protect the privacy of your information.
We may use or disclose your protected health information, as necessary, to provide you with information about a product or service to encourage you to purchase or use the product or service. This may be done for a few specific, limited purposes.
Your protected health information may be disclosed to another provider, health plan, or health care clearinghouse for limited operational purposes as long as the other entity has, or has had, a relationship with you.
Uses and Disclosures of Protected Health Information Based upon Your Written Authorization
Other uses and disclosures of your protected health information will only be made with your written authorization unless otherwise permitted or required by law. You may revoke this authorization at any time in writing, except to the extent that your doctor or the practice has taken action in reliance on the use or disclosure indicated in the authorization.
The following is a statement of your rights, with respect to your protected health information, and a brief description of how these rights may be exercised.
You have the right to inspect and copy your protected health information. This means that you may inspect and obtain a copy of your protected health information that is contained in your chart, including medical and billing records. It also includes any other records that your doctor and the practice may use to make decisions about your treatment.
You may not, however, inspect or copy information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding. Depending on the circumstances, a decision made to deny access may be reviewable. Please contact our Manager if you have questions about what access you are allowed to your medical record.
You have the right to request a restriction of your protected health information, wherein you ask our office not to use or disclose any part of your protected health information for the purposes of treatment, payment, or healthcare operations. You may also request not to have your protected health information disclosed to family members or friends who may be involved in your care. Any request made must state the specific restriction requested and to whom you want the restriction to apply.
Your doctor is not required to agree to a restriction that you may request but may permit use and disclosure of your protected health information if he or she believes it is in your best interest. If your doctor does agree to the requested restriction, we may not use or disclose your information unless it is needed to provide emergency treatment. If you wish to place any restriction on your protected health information, speak with our Manager.
You have the right to request confidential communications from us by alternative means or at an alternative location; we will accommodate reasonable requests. We will not request an explanation as to the basis for the request but may condition this accommodation by asking you for information in regard to how payment will be handled or specification of an alternative address or another method of contact. Please make this request in writing and submit it to our office.
You may have the right to have your provider amend your protected health information, though we reserve the right to deny this request. This may include a request for an amendment of protected health information about you in a designated record set for as long as we handle that information. If we deny your request for an amendment, you have the right to file a statement of disagreement. In this case, we may prepare a rebuttal to your statement and provide you with a copy of any such rebuttal.
You have the right to receive an accounting of certain disclosures made by us, if any, of your protected health information. This applies to disclosures made for purposes other than treatment, payment, or healthcare operations as described in this Policy, though it excludes any disclosures made to you, for a facility directory, to family members or friends involved in your care, or for notification purposes. It also excludes any disclosures for which you have signed an authorization. The right to receive this information is subject to certain exceptions, restrictions, and limitations.
You may make a complaint to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated. You may file a complaint with us by notifying our Office Manager. We will not retaliate against you for filing a complaint.
For further information about the complaint process, contact the Manager.
This Policy was published and becomes effective on June 1, 2020.